During this session I learned how to provide good customer service. These include being able to understand customers well and being able to see their point of view and appreciate that their point of view may be different to yours. Being able to quickly establish rapport is important to achieving this. There are various ways to do this one way is to find common ground whithin the conversation.
My personal goals are to be a honest, trustworthy and hardworking student while studying. I also want this to extend to my work life both during and after my time of study.